Privacy Policy
How we collect, use, and protect your personal information.
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it. We’re transparent about data practices.
Last updated: May 2026
Information We Collect
When you book with us, we collect:
- Name, email address, phone number
- Mailing address (for correspondence)
- Payment information (processed securely)
- Booking dates and cottage preference
- Dietary restrictions and allergies
- Pet information (if traveling with dogs)
- Any special requests or medical information shared
When you visit our website:
- IP address and browser type
- Pages visited and time spent
- Cookies (to improve user experience)
- Any information you voluntarily provide (contact forms, inquiries)
During your stay:
- Check-in/check-out times
- Any incident reports or feedback
- Photos or videos (if you authorize)
How We Use Your Information
We use your information only for legitimate purposes:
- Process and confirm your booking
- Send booking confirmations and reminders
- Prepare for your arrival (dietary needs, special requests)
- Communicate with you about your stay
- Improve our services based on feedback
- Comply with legal obligations
- Send occasional updates about Raht Juneo (only if you opt-in)
We do NOT: Sell, trade, or rent your personal information to third parties. We do not share your data without your explicit consent, except when legally required.
Data Protection & Security
How we protect your data:
- Payment information encrypted via secure gateway
- Data stored on secure, password-protected servers
- Limited staff access to personal information
- Regular security updates and monitoring
- Physical security of booking records
Data retention: We keep your booking information for 7 years (per tax compliance requirements). After your stay, we retain contact information only if you’ve opted into communications.
Your responsibility: Keep your login credentials private. If you suspect data breach or unauthorized access, notify us immediately.
Cookies & Tracking
Our website uses cookies to enhance your experience:
- Essential cookies: Keep you logged in, remember preferences
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Show relevant content (optional, you can decline)
You can disable cookies in your browser settings, but some site features may not work properly.
Third-Party Sharing
We share information with:
- Payment processors: For secure transaction processing
- Email service providers: To send booking confirmations and updates
- OTA platforms: Airbnb, Booking.com, MakeMyTrip (if booked through them)
- Legal authorities: Only if legally required or to prevent harm
We do NOT share your information with marketing companies or unaffiliated businesses without your consent.
Your Data Rights
You have the right to:
- Access your personal data (request copy anytime)
- Correct inaccurate information
- Request deletion of your data (subject to legal holds)
- Opt-out of marketing communications
- Withdraw consent for data processing
To exercise any of these rights: Email us with your request. We’ll respond within 30 days.
Children's Privacy
We do not knowingly collect information from children under 18. If a child’s information is provided (e.g., as part of a family booking), it’s used only for the purpose of that booking. Parents/guardians can request deletion of child’s data anytime.
Policy Updates
We may update this privacy policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our site/services indicates acceptance of the updated policy.
For significant changes, we’ll notify you via email if you have a booking record with us.
Privacy Questions?
If you have concerns about your data or this policy:
Email: stay@rahtjuneoorchards.com
Phone: +91 987 11 12706
We’ll respond to privacy inquiries within 30 days.